For businesses, everything rises and falls on Customer experience. The quality of service received by customers is what determines the possibility of repeat patronage. While poor knowledge of products and service offering of organizations have been known to be a contributory factor to poor service quality in many instances, the people handling skills of contact officers actually account more for poor service than any other factor. Our Legendary customer service training is designed to expose participants to the factors that shape customer expectations, and equip participants with relevant soft skills needed in the service industry.
Course Objective
The participants will be equipped to deliver excellent service at all times. They will understand the legendary service framework as well as understand the customer satisfaction framework and how to use these frameworks to deepen customer experience. Participants learn how their personal skills impart their ability to manage the diversity in cultural and psycho-social differences and issues that are unique to each customer.
Participants
The course is suitable for entrepreneurs, managers, customer service personnel, front desk officers, and sales consultants.